In order to differentiate ourselves from other firms of chartered accountants, we give greater importance to the quality and not to the quantity of work. Competence, professionalism and confidentiality are "the line of action" in our firm. We also make sure that there is a close follow-up of every client's file. This is the reason why employees and associates working in a file are the same from year to year. This way, when a client needs information, he knows whom to contact and furthermore he does not have to answer the same questions over from year to year. In order to assure a first-class service to our clients, all corporate income tax returns are prepared by chartered accountants. The technicians have a training to prepare financial statements and they work within their field of activities. Chartered accountants have a training that insures an adequate follow-up on taxation; therefore, they are able to see to it that each client benefits from all tax savings available. This task-sharing system is only used in a few accounting firms but its advantages are numerous. Increased skills in employees ; Objective of short and long-term economy when making income tax returns ; Better follow-up of the client's file ; Chartered accountant specialized in taxation ; Sound knowledge of the client's file. Regarding personal income tax, we are of the opinion that if you chose to have your returns made by a firm of chartered accountants, it is because you want a specialist in taxation to study your file so that you can benefit from his expertise. At our firm, all income tax returns are either prepared or revised by a chartered accountant. Technicians that prepare income tax returns have the training to do so, as they are continually up-dated on changes as they occur. Our chartered accountants specialize in taxation, and this is why we can answer your questions in that field better than anyone else. Furthermore, both our accountants have given taxation courses at "L'Université du Québec à Rimouski". This knowledge allows our clients not to have to pay additional fees for consultation with a tax specialist. We can answer most of your questions which, in other firms, would be submitted to a tax consultant. For very specialized services, such as taxation, sales tax, computor programming, etc., we have established an alliance with the chartered accounting firm of "Mallette Maheu". They have the most important firm of chartered accountants of the territory of Le Bas St.Laurent / Gaspésie. With such alliance, we are able to consult tax specialists and other specialists if and when needed. So, for very specialized services, we have access to a number of specialists with whom we are in touch on a weekly basis and who come to our office regularly. With such agreement, our clients have the benefit of all the services of a national firm without having to pay the price. Our clients only pay for the consultations and not for the fees related to an affiliation with a national firm. We consider that is very important that there exists a trusting relationship between our personal and our clients. It is also of utmost importance that our clients feel at ease to call us if they need information. They do not have to fear to receive an invoice following a telephone call as such is not our practice. The quality of human resources as well as the priority given to improvement and the high standard of services offered have allowed us at DUGUAY SAMUEL to build a recognition as "maître de stage" by the Order of the Chartered Accountants of Quebec. The constant satisfaction of our clients has contributed to our development and motivates us to better serve our growing clientele